Among the 450 million residents of the European Union, only around half (49%) can speak English.
Similarly, while India is home to 1.4 billion people, only 6% of the population claims fluency in English, mostly as a second or third language.
Relying solely on English (or any other language) for customer experience (CX) in such diverse markets inevitably creates barriers, alienates potential customers, and limits growth.
Creating a truly global product demands speaking the customer's language.
With hundreds of languages spoken across the world, an English-only approach fails to connect with the overwhelming majority in their primary language.
This is where Multilingual AI, particularly through Humanized AI avatars, becomes transformative. It’s not just about basic translation; it’s about delivering truly localized interactions at scale, enabling you to expand into untapped markets.
Agentic AI avatars powered by advanced Multilingual AI capabilities can:
Implementing Multilingual AI avatars means you can provide personalized, empathetic support and sales experiences to vastly different audiences simultaneously.
AI in Customer Experience, especially cultural adaptation through AI avatars, can create genuinely relatable experiences for customers across the world.
You no longer need local teams and expensive resources to appeal to a wide range of geographies.
An avatar assisting a customer in Berlin can understand sarcasm in a local German dialect, while seamlessly helping another customer in Bangalore who is talking in Hinglish; understanding not just the words but the underlying intent and cultural context.
This capability moves AI in Customer Experience from a generic tool to a strategic asset for global expansion. It breaks down communication barriers, builds customer trust through understanding, and unlocks access to previously underserved markets.
By embracing context-aware multilingual AI and cultural adaptation through AI avatars, businesses can finally deliver the localized, humanized AI experiences that global customers expect, driving satisfaction and growth across borders.
Here’s how you can elevate your global CX with Kiksy's Multilingual AI Avatars.
